Next Level Football Academy

Terms & Conditions for Parents & Guardians

These Terms & Conditions apply to all participants and their parent(s)/guardian(s) involved in any programme run by Next Level Football Academy (NXT LVL). By enrolling your child,

you agree to the following:

1. Payment Terms

● All fees are payable monthly, by our new Pebble payment system.

● Payments are automatically collected on the 1st!

● The correct amount must be paid, as per your invoice. Inaccurate payments may result in delays to session access.

● If a payment is missed:

○ Pebble will attempt to take payment 4 times.

○ After this if payment still hasn’t been made you will not be able to attend session until has been!

● We understand financial difficulties can arise — please communicate with us early so we can try to support you.

2. Cancellations & Freezing Membership

● A minimum of one full calendar month’s notice must be given to cancel or freeze a membership.

● You must apply for session cancellation through the pebble booking system. A month’s notice is required.

● No rearrangements will be provided for missed sessions unless prior agreement/notice is made.

3. Missed Sessions & Absence

We aim to deliver high-quality, structured sessions, and require clear communication around absences:

1-2-1 Sessions

● Holiday: Minimum 7 days' notice required to rearrange. Shorter notice will result in the session being forfeited.

● Illness: We request 48 hours' notice where possible.

Group Sessions

● Holiday: Minimum 7 days’ notice to help with session planning.

● Illness: Please provide at least 24 hours’ notice, where possible.

4. Code of Conduct

We have a strict zero-tolerance policy on:

● Aggressive, abusive, or threatening behaviour (verbal or physical)

● Disrespect towards staff, players, or other parents

Inappropriate behaviour may result in your child's membership being cancelled without refund.

5. Health & Safety

● Football is a contact sport and some risk of injury is inherent.

● All NXT LVL coaches are trained and follow strict health and safety procedures, including regular risk assessments.

● All players must wear:

○ Shin pads (mandatory for all group sessions)

○ Astro/football boots suitable for 3G or grass

○ Appropriate training attire suited to weather conditions

● Players must be dropped off and collected by a parent/guardian at the designated pitch area (Gate area of the pitch), unless agreed otherwise in writing.

6. Medical & SEND Information

It is the parent/guardian’s responsibility to provide accurate and up-to-date information on any:

● Medical conditions

● Allergies

● Behavioural or Special Educational Needs (SEND)

This information must be disclosed prior to your child’s first session.

7. Holiday Breaks & Closure

● NXT LVL operates 48 weeks per year.

● We close for Christmas, New Year, and will have a break during the year.

● Closure dates will be shared via our social media channels and whatsapp.

8. Photography & Media Consent

● We regularly share player progress and session highlights via social media.

● If you do not consent to your child appearing in photos/videos, you must inform us in writing before their first session.

9. General

● NXT LVL reserves the right to refuse, suspend or cancel a player’s membership at any time, particularly for breaches of these terms or code of conduct.

● These terms are subject to change with prior notice.

📧 For all communications, including payments, absence notifications or cancellations, please contact:

Nathan Thorpe – Head of Football - 07446147142

nextlevelfootballacademy@outlook.com

Thank you for being part of the Next Level journey — Football Development for Everyone.